BSB40212 Certificate IV in Business


Care Training delivers this course in partnership with Capital Careers (RTO ID: 2194).

No matter what aspect of business you’re interested in, you’ll often be asked to solve problems, assess resources and provide solutions. Our Certificate IV in Business will equip you with the skills to succeed in these areas. You’ll learn how to make strategic decisions that affect your customers, undertake project work and develop teams and individuals.

This course will enable you to prioritise tasks, implement customer service strategies, create complex business documents, resolve business issues and implement effective workplace relationships. Whether you are new to the business world or simply looking to further your administrative career, this course will equip you with the right tools to oversee the day-to-day business operations.


Our administration course will teach you how to:

  • Develop proof reading and editing skills
  • Write clear and detailed reports
  • Collect, analyse and review feedback
  • Analyse document requirements
  • Use online help and manual documentation
  • Determine strategies for user requests
  • Resolve and monitor complaints
  • Make decisions on storage of records
  • Evaluate tasks to improve efficiency
  • Suggest improvements on system designs
  • Ensure ergonomic requirements are met

To achieve this qualification you will be completing 10 units of competency:

Core Units
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
Elective Units
 BSBCUS402B     Address customer needs
BSBADM405B   Organise meetings
BSBINN301A     Promote innovation in a team environment
BSBCMM401A   Make a presentation
BSBITU401A      Design and develop complex text documents
BSBMKG413A   Promote products and services
BSBMKG414B   Undertake marketing activities
BSBRES401A     Analyse and present research information
BSBWOR404B   Develop work priorities

Recognition of Prior Learning (RPL) or Credit Transfer (CT)

RPL and CT is a process to acknowledge your previous achievements of competencies or learning outcomes that may count towards your qualification.
RPL provides credit for relevant skills, knowledge and experience gained through working and learning, as well as formal and informal training.
Credit transfer is a process that provides credit for a unit of competency previously achieved.
Applications for RPL should be received by the Course Coordinator prior to course commencement, and no later than the first week of the commencement of your course.

Delivery Methods

At your own pace.
You’ll have the ultimate flexibility to study at your own pace. You can start your course straight away and have up to one year to finish.
Course duration: 12 months

Entry Requirements

There are no such formal requirements for this course.You must have a good understanding of the English language as course material is only available in English.

You must be able to read, write and interpret documents as you may be required to complete assessment tasks such as short/long answer questions and write more complex documents such as essays.

You are required to have intermediate computer skills and be able to communicate using email and attachments, and create documents, spreadsheets or presentations.

You must have the ability to research using the internet.

Unique Student Identifier (USI)

As of 1 January 2015 all students enrolled into a nationally recognized VET course will need to register for a Unique Student Identifier (USI). The USI will make it easier for students to find and collate their VET achievements. Creating a USI is free.

To create your USI, please follow the link below:

Career opportunities include:

  • Accounts supervisor
  •  Data entry operator
  • Personal assistant
  • Medical records officer
  • Office administrator
  • Project assistant

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