BSB20115 Certificate II Business

BSB20115 Certificate II Business
Course Description
This qualification reflects the role of individuals who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context, working under direct supervision.
Job Roles
Job roles and titles vary across different industry sectors. Possible job titles relevant to this qualification include:
Administration Assistant
Clerical Worker
Data Entry Operator
Information Desk Clerk
Office Junior Receptionist

Packaging Rules
Total Number of units = 12

Core Units = 1
Elective Units =
7 elective units must be chosen from the list below
4 elective units can be from any endorsed Training Package at the same qualification level

Core unit:
BSBWHS201 Contribute to health and safety of self and others
Elective units:
BSBCUS201 Deliver a service to customers
BSBIND201 Work effectively in a business environment
BSBINM201 Process and maintain workplace information
BSBINM202 Handle mail
BSBINN201 Contribute to workplace innovation
BSBCMM201 Communicate in the workplace
BSBITU201 Produce simple word processed documents
BSBITU202 Create and use spreadsheets
BSBITU203 Communicate electronically
BSBSUS201 Participate in environmentally sustainable work practices
BSBWOR202 Organise and complete daily work activities
BSBWOR203 Work effectively with others
BSBWOR204 Use business technology
FNSACC301 Process financial transactions and extract interim reports

How long will it take?
Duration is dependent on training delivery mode and individual experience. For those with no experience the course will take anywhere between 6 months and a year to complete.

Delivery Options
Face to face
Online / Distance education
Combination of face to face and distance education


Start Date
Care education does not currently have any face to face training sessions planned for this course. However you are able to start this course via online learning at any time.

Course Cost
Online: $1250
Face to face: $2000

What we provide you
Well written and easy to follow resources via an online e-learning platform
Trainers who care very much about your studies and about you!
Opportunities for Further Study
After achieving the BSB20115 Certificate II in Business, participants continue their studies by undertaking either BSB30115 Certificate III in Business or BSB30415 Certificate III in Business Administration. These qualification would suit those seeking to develop more specialised technical skills and knowledge for working in a range of business environments, or a range of other Certificate III qualifications.
Recognition of Prior Learning
Recognition of Prior Learning (RPL) allows a person to receive recognition and credit for the knowledge and skills they have, no matter how and where they were attained, including overseas. This can include skills from previous study, work experience and life experience
Credit Transfer
Care education has an obligation to recognise Australian Qualifications Framework (AQF) qualifications and Statements of Attainment issued by other registered training organisations
The course will be presented in competency-based mode and the student’s competency will be assessed at all levels according to competencies and performance criteria. The training package for each competency specifies the conditions and method of assessment. Assessment methods range from completing set tasks and activities, class attendance and participation and completion of assignments / projects.
Employability skills
A summary of the employability skills developed through this qualification can be viewed at

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